White Card Replacement: Lost Card Steps by State

Who replaces it, by state

State	Who replaces it	Fee
NSW	Service NSW, online	$43, or $36 online (2026-27)
QLD	The RTO that issued it	Set by the RTO
WA	The RTO that issued it	Set by the RTO
VIC	WorkSafe Victoria Licensing, 1300 852 562	None currently
SA	The RTO that issued it	Set by the RTO
TAS	Service Tasmania, in person	$13.72
NT	Territory Business Centre, online or in person	$31
ACT	Access Canberra, online	Set by the ACT fees determination

Replace a white card in NSW

A lost, stolen or damaged NSW card can be replaced online through Service NSW if your details have not changed. You pay by Mastercard or Visa, the card is posted to you, and a digital card is available in the Service NSW app. The SafeWork NSW fees page lists the 2026-27 replacement fee as $43, or $36 when done online.

NSW replacement steps

Check your details have not changedService NSW's online replacement is for cards where your details are the same.
Use the Service NSW replace a white card transaction
Pay by Mastercard or VisaSafeWork NSW lists $43, or $36 online, for 2026-27.
Wait for the card in the postA digital card is available in the Service NSW app.

Replace a white card in Queensland

WorkSafe Queensland says to contact the RTO that issued your card. If that RTO has closed, contact another Queensland RTO that delivers the course. You need your statement of attainment and a declaration of how the card was lost, stolen or destroyed. The RTO sets any fee.

Queensland replacement steps

Contact the RTO that issued your cardIf it has closed, contact another Queensland RTO that delivers the course.
Have your statement of attainment readyWorkSafe Queensland names CPCCWHS1001 or the older CPCCOHS1001A. Newer statements show CPCWHS1001.
Make a declaration of how the card was lost, stolen or destroyed
Declare you have done construction work in the past two yearsThe Training Ombudsman review says the replacing RTO must get this declaration.
Pay the RTO's fee, if it charges oneWorkSafe Queensland does not state a fee.

An old Queensland blue card cannot be replaced if it is lost, damaged or destroyed. You have to redo the course.

Replace a white card in WA

WorkSafe WA says to contact the RTO that issued the card. If that RTO has closed, take your CPCCWHS1001 statement of attainment to another RTO. If no record can be found, you redo the course. Cards can be looked up in the WorkSafe WA construction induction training card database, which helps if you have forgotten your card number or which RTO you used.

WA replacement steps

Contact the RTO that issued your card
If that RTO has closed, take your CPCCWHS1001 statement of attainment to another RTO
If no record can be found, redo the course
Pay the RTO's fee, if it charges oneWorkSafe WA does not state a fee.

Replace a white card in Victoria

Contact the WorkSafe Victoria Licensing Branch on 1300 852 562 between 8:30am and 5pm on weekdays, or submit a request online. WorkSafe Victoria says there is currently no fee for a replacement plastic card and that a fee may apply in future.

Victoria replacement steps

Call the WorkSafe Victoria Licensing Branch on 1300 852 5628:30am to 5pm on weekdays.
Or submit a replacement request online through WorkSafe Victoria
No fee for nowWorkSafe says there is currently no fee for a replacement plastic card and a fee may apply in future. That statement covers its cards generally, not white cards specifically.

Replace a white card in SA

SafeWork SA does not reissue lost or damaged white cards. Contact the RTO that ran your training. If you cannot remember which RTO it was and you trained after 1 January 2015, SafeWork SA says your USI transcript will show it. The RTO sets any fee and tells you what it needs.

SA replacement steps

Contact the RTO that ran your white card trainingSafeWork SA cannot reissue a lost or damaged card.
Find the RTO in your USI transcript if you have forgotten itThis works if you trained after 1 January 2015.
Pay the RTO's fee, if it charges oneSafeWork SA does not state a fee.

Replace a white card in Tasmania

You apply in person at a Service Tasmania centre, which checks the paperwork and sends it to WorkSafe Tasmania. Service Tasmania lists the replacement fee as $13.72 (fees updated 1 July 2026). Only a card issued in Tasmania can be replaced there. WorkSafe Tasmania says to contact it if the card has not arrived 60 days after you applied.

Tasmania replacement steps

Fill in the Construction Induction Replacement Application Form
Have your construction card number ready
Bring original identity documentsOne Category A and two Category B documents, or two Category A documents. No photocopies.
Lodge it at a Service Tasmania centre and pay $13.72

Replace a white card in the NT

The Territory Business Centre issues NT white cards for NT WorkSafe. NT.GOV.AU says you can apply online, in person, by email or by post, the replacement fee is $31, and online applications are processed within 20 business days. You do not need training evidence to replace an existing NT card. NT WorkSafe says you can also ask for a digital white card when you apply.

NT replacement steps

Check you hold an NT cardIf unsure, call the Territory Business Centre on 1800 193 111 first.
Apply online, or in person, by email or by postOnline needs a credit or debit card and an Australian driver licence, passport, birth certificate or visa.
Pay the $31 replacement fee
Allow up to 20 business days for an online application

Replace a white card in the ACT

Access Canberra handles replacements online. You need a Level 1+ or Level 2 ACT Digital Account, then you link your white card to the account and apply. The page does not list the fee, which is set each financial year by the ACT Work Health and Safety fees determination. If your card was issued in another state before 2010, contact that state instead.

ACT replacement steps

Create a Level 1+ or Level 2 ACT Digital Account
Link your white cardUnder my Access Canberra Services, choose Occupational Licenses, Registrations and Permits.
Apply for the replacement online
Stuck? Contact Construction Licensing on 02 6207 8096 or cwpl@act.gov.au

When you have to redo the course

Replacing a card is cheaper and faster than retraining, but in some cases you have to redo the course:

Two years out of construction work. In NSW the card becomes void if you have not done construction work for two consecutive years or more (SafeWork NSW). WA says the card becomes invalid after two years out of the industry. In Queensland the replacing RTO needs a declaration that you have done construction work in the past two years (Training Ombudsman review). SA says the card stays valid while you have worked in construction in the last two years, and the NT says you may need to retrain after two years out. Access Canberra says an ACT card does not expire.
An old Queensland blue card. It cannot be replaced.
No record in WA. If no record of your training can be found.

If you need to retrain, our white card course comparison lists published prices from providers in each state.

Moved interstate

WorkSafe Queensland says a card issued outside Queensland is replaced by the authority in the state that issued it. So a NSW card is replaced through Service NSW even if you now live in Perth. You do not need a new card just because you moved: every state recognises a white card issued in another state. For construction work on WA mine sites, WorkSafe WA accepts a similar card from another state if it was issued by an authorised RTO and has not been cancelled.

Frequently asked questions

How do I replace a lost white card?

It depends on the state that issued the card, not the state you live in now. In NSW you replace it online through Service NSW. In Queensland, WA and SA you go back to the RTO that issued it. In Victoria you contact the WorkSafe Victoria Licensing Branch, in Tasmania you go to a Service Tasmania centre, in the NT you apply through the Territory Business Centre, and in the ACT you apply online through Access Canberra.

How much does a replacement white card cost?

In NSW the SafeWork NSW 2026-27 fee is $43, or $36 online. The NT charges $31 and Service Tasmania lists $13.72. In Queensland, WA and SA the RTO sets the fee and the regulator does not state one. WorkSafe Victoria says there is currently no fee for a replacement plastic card, though a fee may apply in future.

Can I look up my white card number online?

In WA, cards can be looked up in the WorkSafe WA construction induction training card database. In SA, SafeWork SA says your USI transcript shows which RTO you trained with if you trained after 1 January 2015. In other states, check your statement of attainment, your old RTO's records or the Service NSW app if you hold a NSW card.

Do I need to redo the white card course if I lost my card?

Usually not, if the RTO or regulator can find your record. You do need to redo it in Queensland if you held an old blue card, in WA if no record can be found, and in NSW, WA and Queensland if you have not done construction work for two years or more.

Does a white card expire?

There is no printed expiry date. In NSW the card becomes void if you have not carried out construction work for two consecutive years or more. WA says the same about leaving the industry for two years, SA says the card stays valid while you have worked in construction in the last two years, and the NT says you may need to retrain after two years out. Queensland applies a two-year rule when replacing a card. Access Canberra says an ACT card does not expire.

I moved interstate. Who replaces my white card?

The state that issued it. WorkSafe Queensland says a card issued outside Queensland is replaced by the authority in the state that issued it. All states recognise a white card issued in another state, so you do not need a new one just because you moved.

Sources

Last updated 10 October 2026. Facts on this page come from the sources below.

The sources are regulator and government pages read on 10 October 2026. Fees and processes change, so check the linked page before you pay. We list a fee only where the regulator publishes one. Where the RTO sets the fee, ask the RTO.

White Card Replacement: How to Replace a Lost White Card in Each State